Care Instructions
HOW TO CLEAN OUR LEATHER
We recommend that you work with a leather professional to clean your shoes.
For minor marks, try lightly buffing them away with a dry cloth. Beyond that, use a horsehair brush to remove superficial dirt and dust before applying any polish or conditioner. Regular brushing prevents dirt from grinding into the leather fibers.
These are the steps we recommend to keeping the leather of your shoes healthy. Of course, there are additional steps that can be taken for thorough sole care, burnishing, or mirror shining.
HOW TO CLEAN OUR JEWELRY (and CHARMS)
Wash with warm water and a drop of gentle dish soap. Use a soft brush or cloth, then dry thoroughly. For some of our pieces, the plating may fade over time and can be re-plated to restore brightness. Avoid chlorine or other chemicals which can weaken the materials. Keep away from abrasive surfaces. Good for everyday wear but should be routinely cleaned. Store pieces separately to minimize scratching.
CUBIC ZIRCONIA
Cleaning: Soak in warm water with mild dish soap, then gently brush with a soft toothbrush. Rinse and pat dry with a lint-free cloth.
Care Cautions: Even though our settings are typically crafted with copper, their settings can loosen over time. It’s recommended to check prongs or bezels periodically.
Wear Recommendations: Cubic Zirconia jewelry can be worn daily, but it’s best to take it off before any high-impact activity or contact with abrasive surfaces.
CERAMIC
The biggest danger to ceramic is cracking due to the impact of dropping it on hard surfaces. Wrap ceramic jewelry in a soft cloth before storing to prevent the jewelry from sustaining chips or scratches from your other jewelry.
WHAT TO AVOID?
Apply makeup, perfume and hair spray before putting on jewelry, and do not wear your gold or enameled pieces in a swimming pool.
Returns / Exchanges
RETURN AND REFUND POLICY
We offer a 5-day return window. Said differently, you will have five days from the date you receive your order to request a return, and an additional five days to ship the item back to us. Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Please read below for detailed information on our return and refund policies as some items are non-returnable such as sales items and items with use.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (if applicable), and in its original packaging. Initiate a return by filling out our contact form. Please note all returns are subject to a 5% restocking fee.
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. At this time, we only provide free return labels for domestic shipments -- if returning an international shipment, please provide us with your tracking number so we can better assist you.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluation the issue and make it right.
EXCEPTION / NON-RETURNABLE ITEMS
Certain types of items cannot be returned. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items, gift cards or collaboration items.
EXCHANGES
We are happy to help you with an exchange. Please email us at concierge@wearchee.com with your order number and the item(s) you wish to swap out. We urge you to review our size guide before placing an order to avoid the need for exchanges.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us again via our Contact Form.
